Monday November 09, 2009
The Oak Ridge Chamber of Commerce and the Oak Ridge Convention and Visitors Bureau are sponsoring free customer service training sessions on November 19 and November 20. The session will be held at three different times and in different locations to allow for as many people as possible to attend. The workshop is offered free of charge, but an RSVP is requested. Please RSVP to Christy Holt at the Chamber at 483-1321 or firstname.lastname@example.org.
The training will be held on Thursday, November 19 at 11:30 a.m. at the Comfort Inn, 433 S. Rutgers Ave., with a pizza lunch provided. Later Thursday, the session will be offered again at 5:30 p.m. in the Joyce Conference Room at the Oak Ridge Chamber of Commerce, 1400 Oak Ridge Turnpike, with beverages and snacks provided. On Friday, November 20, the class will be held at the Comfort Inn at 9:30 a.m., with snacks provided.
The workshop will be led by Ramay Winchester with the Tennessee Department of Economic and Community Development. The session will include the viewing of a video called, Give ‘em the Pickle where Bob Farrell talks about the secret to a successful business. The secret, of course, is to do those special or extra things, or "pickles," to make customers happy. Four principles will be discussed which will help ensure your customers keep coming back: service, attitude, consistency and teamwork.
According to information provided by Winchester, everyone is familiar with the term, "customer service." Phrases such as "We Put the Customer First" or "The Customer is Always Right" adorn the walls and desks of businesses everywhere. But there's more to customer service than hanging a poster or talking about it. The country's most successful businesses have learned that customer service is their business. So your decision to take your team through customer service training puts you in good company.
Parker Hardy, President and CEO of the Oak Ridge Chamber of Commerce said, "Customer service is one of the most important parts of any organization. Businesses, non-profits and service organizations all have ‘customers' in one way or another. Keeping those customers satisfied is the key to repeat business. These workshops will provide helpful tips on dealing with customers."
"Customer service is one of the most important skills a business or organization can impress upon its staff and volunteers. This free training will offer a reminder of the high priority customer service needs to take in order for an organization to succeed. We hope that anyone who relates to customers will make an effort to attend one of the three sessions. Any organization or business is encouraged to attend," commented Nicky Reynolds, Director of Communications for the Oak Ridge Convention and Visitors Bureau.
Hardy said, "Chamber membership is not required for someone to attend one of these sessions. We want to provide the business community the opportunity to learn about the ABC's of hospitality."
For additional information, contact Mitzi Burgess at the Oak Ridge Chamber of Commerce (483-1321 or email@example.com) or Nicky Reynolds at the Oak Ridge Convention and Visitors Bureau (482-7821 or firstname.lastname@example.org).